Join us at Whistler Welcome Centre..

Work with us to support newcomers and immigrants and to build greater equity, diversity & inclusion.

We’re looking for a Settlement and Integration Worker to focus on providing information, orientation, and referrals services to immigrants and newcomers, and guidance and support to clients experiencing difficulties with settlement and integration to assist them in problem-solving. The SIW facilitates individual client access to appropriate community and government services, plans and/or conducts group information sessions on topics related to settlement, and actively advocates for and works to build greater equity, diversity and inclusion.  

Specific responsibilities include:

  • Assist clients with the intake process, assess client needs and provide settlement and adaptation services to clients as required.
  •  Provide interpretation and translation to clients as required.
  • Facilitate access by providing link between clients with specific settlement needs to available resources in the community, social services, professional services and government programs.
  • Do case advocacy on behalf of clients with institutions, landlords etc. and assist clients in filing appeals and complaints.
  • Conduct group and individual orientation and counselling on a variety of settlement related topics such as, housing, education, transportation, employment etc.
  • Do outreach to assess community needs, promote programs in the community and participate in networking and coalition building with other service providers, agencies, communities, organizations and institutions providing service to clients.
  • Design and deliver orientation workshops
  • Identify need for and deliver events, activities and workshops to develop life skills to support adaptation to life in Canada
  • Recruit and train volunteers to work in programs and to provide supervision as required.
  • Maintain client records, program statistics, and reports and provide regular updates to the Executive Director / the program Coordinator / the funder, as required.
  • Assist with fundraising activities.
  • Participate in staff meetings, and committees.

Ideal Qualifications:

  1. Diploma in a related human / social service field.
  2. One year recent related experience.
  3. Or an equivalent combination of education, training and experience.

Job Skills and Abilities:

  1. Fluency in English (spoken and written) and preferably at least one other language
  2. Effective interpersonal and intercultural communication, and organizational,  skills
  3. Flexibility and ability to be a self -starter and take initiative
  4. Knowledge of the Whistler community, and the services and resources available
  5. Networking & relationship building skills 
  6. Ability to work effectively in a diverse team environment
  7. Ability to work effectively with other professionals and partners in the community
  8. Knowledge and/or experience of the immigration process an asset
  9. Ability to work with individuals and communities suffering from discrimination, racism and culture shock
  10. Detail-oriented with ability to apply critical thinking and problem solving in all situations
  11. Good computer skills; outlook, excel, word, and social media
  12. Ability to maintain records, statistics and all required documentation and to provide reports on activities as required

This position is a minimum of 32 hours/week (with potential for full-time), permanent, starting immediately. Training and support provided. Starting wage is $23.50 per hour.

Whistler Welcome Centre is a collaboration of Capilano University, Whistler Public Library and Whistler Multicultural Society.

Apply for this position today with resume and cover letter to Whistler Multicultural Society:
E-mail: info@wmsociety.ca